Privacy Policy

Introduction

At Pyonix, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us through our website or email
• Request information about our services
• Subscribe to our newsletter or updates
• Engage with us for project consultations
• Use our AI chatbots or web applications

This information may include:

• Name and contact information (email address, phone number)
• Company name and job title
• Project requirements and business information
• Payment and billing information
• Communication preferences

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referring website addresses
• Clickstream data

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience. These technologies help us:

• Remember your preferences
• Understand how you use our website
• Improve our services
• Provide personalized content
• Analyze website traffic and trends

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our services
• Responding to your inquiries and requests
• Processing transactions and managing projects
• Sending you technical notices and support messages
• Communicating about new services, updates, and promotional offers
• Analyzing usage patterns and trends
• Detecting and preventing fraud or security issues
• Complying with legal obligations
• Developing and improving our AI and machine learning solutions
• Personalizing your experience with our services

3. AI and Machine Learning Data Processing

As an AI development company, we want to be transparent about how we handle data in relation to our AI services:

3.1 Client Project Data

When we develop custom AI solutions for clients:

• We process client data only as necessary to deliver services
• We do not use client data to train our own AI models without explicit consent
• We implement appropriate technical and organizational measures to protect data
• We comply with all applicable data protection regulations
• Specific data handling procedures are outlined in project agreements

3.2 Third-Party AI Services

We may use third-party AI services (such as OpenAI, Anthropic, or other LLM providers) in our solutions. When using such services, we ensure compliance with their respective privacy policies and data processing agreements.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Cloud hosting providers
• Payment processors
• Analytics services
• Email service providers
• CRM platforms

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Legal processes or government requests
• Enforcement of our terms and policies
• Protection of our rights, property, or safety
• Prevention of fraud or security issues

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Secure development practices
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Correction

You have the right to access and update your personal information. You can request a copy of the personal data we hold about you.

7.2 Deletion

You can request that we delete your personal information, subject to certain legal exceptions.

7.3 Opt-Out

You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.

7.4 Data Portability

You may request to receive your personal information in a structured, commonly used format.

7.5 Restriction of Processing

You can request that we limit how we use your personal information in certain circumstances.

To exercise any of these rights, please contact us using the information provided at the end of this policy.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.

If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information.

10. Third-Party Links and Services

Our website may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those external sites or services.

We encourage you to review the privacy policies of any third-party sites or services before providing any personal information.

11. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to opt out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

To exercise your CCPA rights, please contact us using the information provided below.

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making

You also have the right to lodge a complaint with a supervisory authority.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: